Terms of service

Terms of Service – TheSneakery
Welcome to TheSneakery. By accessing or purchasing from our website, you agree to follow the terms and conditions listed below. Please read them carefully before using our website.
1. General Conditions
By using this website, you confirm that you are at least the legal age in your country or have permission from a guardian to use this website.
We reserve the right to refuse service to anyone at any time for any reason.
2. Product Information
We try our best to display product images, descriptions, and sizes as accurately as possible. However, slight differences in color or appearance may occur due to lighting or screen settings.
Our shoes may be available in different quality versions. Customers are recommended to contact us on WhatsApp before placing an order to confirm the available quality and product details.
3. Pricing and Payments
All prices listed on our website are shown in Indian Rupees (INR) and may change without notice.
We accept payments through secure and government-approved cashless payment methods, ensuring safe and secure transactions for our customers.
4. Order Confirmation
After placing an order, customers may contact us on WhatsApp to confirm product details and quality before shipping. We reserve the right to cancel or refuse any order if necessary.
5. Shipping and Delivery
TheSneakery is based in Kerala, India. We ship products across India using trusted courier partners such as DTDC, Delhivery, Delivery, and other logistics services depending on the delivery location.
Estimated delivery times:
Kerala: 2–4 working days
Other states in India: 5–7 working days
All products are packed securely to ensure safe delivery.
Once your order is shipped, you will receive a tracking link so you can track your shipment until delivery.
Delivery time may vary slightly depending on courier service, location, or unforeseen delays.
6. Returns and Replacements
Returns are accepted only in the following cases:
Wrong product delivered
Wrong size delivered
Product received damaged
To request a return, a clear unboxing video starting before opening the package is required.
If the correct size ordered is delivered but it does not fit, it is not eligible for return, replacement, or refund.
We currently provide replacements only and do not offer refunds.
7. Website Use
You agree not to use this website for any illegal or unauthorized purpose. Misuse of the website may result in termination of access.
8. Intellectual Property
All content on this website, including logos, images, designs, and text, belongs to TheSneakery and may not be copied or used without permission.
9. Limitation of Liability
TheSneakery will not be responsible for any damages or losses resulting from the use of our website or products.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately once posted on the website.
11. Contact
For product confirmation, questions, or support, please contact us through WhatsApp or our website contact page.